This page is designed to give computer users some idea of what to do in certain situations


Tech support scams 

The computer magazine ComputerActive has published a video of a recent call between the publication and a tech support company claiming to be representing Microsoft and offering “help” with problems like malware. The video is worth viewing and although the sound quality is poor there are subtitles and it is informative. Just reading the article gives an idea of what these companies are doing. Simply, if someone calls saying they are from the Windows Service Centre and want to offer online solutions to “problems” with your computer – hang up right away.
See article 
The same magazine also has a useful article on joining Facebook and how to optimise privacy on the popular social networking site. See article

Facebook scams

"Who is checking your profile" If you see a message like this on facebook, ignore it.  Malicious applications like this appear from time to time. For more information see Silicon Republic article.

What is SPAM?

SPAM is unwanted, unsolicited email similar to junk mail you get in your normal post. The most common forms are those offering cheap goods, medicines, pornography or forms of bodily enhancement. You may also receive emails purporting to be from banks requesting updates of accounts and other scams designed to steal credit card details and money. You cannot win overseas lotteries without buying a ticket, so ignore any emails saying that you have. These usually request a payment to process/collect your “winnings”.

Hoaxes. Another form is a virus warning alert that is sent by someone to you, (believing it to be genuine) requesting you to send it to everyone you know. Delete it and advise the sender they’ve been hoaxed.  These are sometimes sent by email, but now also appearing on Facebook and other social networking sites. If in doubt see Snopes

How your address is obtained.

The most common way occurs when you give out your email address on the Internet. Also, if you have had something printed that has your email address on it or have your email address on a publicly accessible web page, there is a chance that some spammers have obtained your email address in this way.

What can be done stop it?

  • When you receive spam, delete it. Don’t use the “unsubscribe” option or respond directly to spam emails. The spammers will know they have an active email address and you’ll end up with more junk messages.
  • Think twice before forwarding what could be unwanted email to others.
  • Unless you have read and agreed to their privacy policy, do not give your email address to any Web sites.
  • Use a reliable spam filter. Many Internet Security suites have a built in spam blocker. If you get large amounts of spam regularly, change your email address or contact your Internet Service Provider. (ISP)

Keep your email address as private as possible.

If you enter your email address on any form on the Internet it exposes you to possibly receiving unwanted emails or having your name sold. Be sure to read these carefully before filling out. Look for an "opt out" box you can mark or unmark which will allow or prevent you from receiving additional information from that company.


These are very important, especially for security software and operating systems such as Windows. Not everyone downloads and installs updates regularly, regarding them as a nuisance or perhaps not knowing exactly what they are. New viruses are developed every day and security software has to be updated to keep up with the threats. Microsoft issues service packs and bug fixes regularly to maintain Windows and other programs.

Security program renewals

Very important, these differ from updates. This is where the computer user should renew their anti-virus/security software. When the licence has expired, the user is open to threats from new spyware and malware.

Turning off your computer

Always turn off by going to Start and shutting down. If the computer hangs and won't respond it can be shut down by pressing the power button for about 10 seconds. Never unplug it from the mains as this can damage the components.

More will be added to this page in the near future. If you have a particular problem and would like information please email

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